I think the skills have to be taught. There are some of us who have used them for so long that it just comes as second nature. Where I work, I’ve started a “Knowledge Worker Competency Series” that I deliver using our internal social media platform and live lunch and learn events. So far we have talked about finding info and determining relevance, and the next one is about communities.

I don’t think people automatically make the connection between the real-life connections they have, and maintaining and building those connections using digital tools.